1. General Refund Conditions:

We want you to be completely satisfied with your purchase from Bangon. If for any reason you are not satisfied, please contact us at opreation@bangonae.com to discuss your options.

2. Contact for Returns/Refunds:

All return or refund requests must be initiated by contacting our customer service team via email at opreation@bangonae.com

3. Eligibility for Refunds:

• Refunds will be considered on a case-by-case basis.
• Items must be returned in their original condition, unworn, and with all tags attached.
• We reserve the right to refuse a refund if the items do not meet these conditions.  
   

4. Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.  
   

5. Shipping Costs:

• The original shipping fee is non-refundable.
• Customers are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect item shipped, damaged item).   
   

6. International Returns:

• International customers are responsible for all return shipping costs, including any customs duties or taxes.
• Please clearly mark your return package as “RETURNED GOODS” to avoid any additional charges.

8. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at [Your Customer Service Email Address] with photos of the damage. We will arrange for a replacement or refund.

9. Refund Timeframe:

• Please allow 2 business days for your refund to be processed after we receive your return.

10. Contact Information:

If you have any questions about our refund policy, please contact us at [Your Customer Service Email Address].